# Load Tracking Statuses

3 minute to read

|     |     |     |
| --- | --- | --- |
| Status | Status Meaning | Action Required |
| Created | Tracking request has been initiated | No action needed App |
| App Not Installed | Driver does not have the Trucker Tools app | Driver needs to download the app |
| Asset Value Not Set | An asset ID (truck/trailer number) was not entered | Enter the asset ID in the TMS. If not integrated, enter in our portal |
| Asset Value Not Found | An asset ID (truck/trailer number) is not in the right format | Search the telematics page for the correct format and edit in TMS |
| Location Received from ELD is too old | Location pings are not being updated because the truck is idling or the device is malfunctioning. | If the timestamp in the status is older the carrier should update their software or check that the device is connected |
| Switched from ELD to App Tracking | The asset ID is missing or incorrect and tracking was switched to app | Enter or edit the asset ID or keep it as app tracking |
| Set to ELD Track | Carrier will be tracked via telematics | Nothing. Tracking will start 4 hours before scheduled PU time |
| Driver has the App | Driver already has the Trucker Tools app | Driver has to start tracking |
| Tracking Will Start | Load will auto start since the driver has opened the app and settings are correct | Nothing. Tracking will start 4 hours before scheduled PU time as long as settings are not changed |
| Tracking | Carrier/driver is tracking correctly | Nothing |
| Paused | Driver has paused and enters restart time | Load will restart when pause ends |
| Arrived/Left Origin or Destination | Geofence enter and exit times | Nothing |
| Stopped driver/ dispatcher/ system | Load tracking has been stopped by either the driver, dispatcher or system. System stop happens 48 hours after delivery time | Restart the load track IF stopped by driver in error |
| Tracking Interrupted | Tracking location is interrupted because the driver’s location settings are not set to always allow or the device is off. | Call dispatcher or driver to have the location settings changed on the device |
| App Uninstalled | Driver deleted the app in transit | Call driver to reinstall and restart |
| Canceled | Load has been canceled from our portal | Restart the load track if needed |
| Updated | An update to the load was made from the TMS | Nothing |
| Temperature Track Confirmed/started | The telematics device is set to track the location and return air of the trailer | Enter the min/max range in our portal or TMS if applicable |
| Temperature Track above/below max/min range | The return air of the trailer has gone out of the set range | Notify the driver |
| Potential Fraud Non-North American Activity | tracking update was blocked from an international IP address. Typically due to an international VPN or server. | Call the driver or dispatcher to investigate and then escalate to our support team if needed |
| Potential Fraud VOIP Phone Number | The device on the load has a Voice Over Internet Protocol phone number. | Call the driver or dispatcher to investigate and then escalate to our support team if needed |
| Potential Fraud IP Masking Tools | The device is using a VPN to hide a user’s real IP address by routing traffic through another<br>server | Call the driver or dispatcher to investigate and then escalate to our support team if needed |