Consistent Tracking Guide

1 minute to read

WHAT MAKES A TRACK CONSISTENT?

1. When there is a successful GPS ping in each of the geofences for the load.
2. When there is at least 1 successful GPS ping every hour
3. When there is at least 1 successful GPS ping every 60 miles

COMMON CAUSES FOR AN INCONSISTENT TRACK:

• If the driver turns their phone off during off hours rather than pausing the load track.
• If the driver doesn't start tracking the load until after the load is picked up.
• If the driver doesn't have their location settings on their phone set to always allow.

BEST PRACTICES FOR ENSURING CONSISTENT TRACKING

1. Create an automated text message for drivers to have their location settings on “always allow” (ex: Consistent tracking is required for this shipment. Change your location settings on your phone to always allow.)
2. Make sure that the driver starts the load track BEFORE arriving at the pickup location to ensure a ping happens in the first geofence.
3. Make sure a driver knows that they can pause the track instead of turning their phone off when they are on off hours.
4. Communicate with the carrier’s dispatcher at the point of booking the load that consistent tracking is required. Phone must be on, app downloaded, and location settings set correctly.
5. Consider integrating more carriers for ELD tracking with Trucker Tools.