Team Driver Support

How to Track Multiple Driver Phone Numbers on a Single Load

Team Driver Support allows multiple drivers to track the same driver simultaneously, providing real-time updates that integrate seamlessly with your existing TMS integration. Follow the steps below to get started.

Step 1: Edit Driver Phone

If the load was created from your TMS, open it in the Load Tracking portal. Click the three dots next to the driver’s phone number and select Edit Phone.

Step 2 Add Second Driver Information

Enter the details for the second driver, including their name and phone number.

Click Add another driver if needed, then select Save.

Note: You can also add this information while creating a load track in the Load Tracking portal.

Step 3 Confirm Driver Information

Once submitted, all driver devices will appear in the upper-right section. Verify the information is correct, and you’ll begin receiving status updates from each device once they’ve started tracking.

Step 4 View Status Updates

Click on a driver’s location pin to see their latest status details. Status updates from each device will appear in the Load Tracking portal and will also flow into your TMS through your existing integration.

Step 5 Send Specific Reminder Texts

Select the driver(s) you want to message. Choose the message type from the dropdown. Click Send Message to deliver the text.

Tip: You can send messages to all drivers or select specific ones as needed.

Step 6: Receive Load Documents

Drivers can upload documents directly through the app.

You will see documents from each device in the Load Tracking portal, where you can view and download them as needed.