Proactive Alerting

3 minute to read

Stay ahead of disruptions with intelligent notifications that flag potential issues before they happen. Out of Range Alerts warn you when a driver is likely to miss a pickup based on real-time location and ETA data, while Off Route Alerts detect unexpected deviations from planned routes, helping you catch tracking gaps or potential fraud early. Combined with Proactive Detention insights, you’re equipped to take action before delays turn into problems.

1. Off Route Alerting

What it does

Off Route Alerting notifies you when a driver significantly deviates from their expected route. This helps you quickly identify potential tracking issues or suspicious activity.

Why it matters

• Increases visibility into route adherence.
• Helps prevent delays by flagging potential issues early.
• Supports fraud prevention and shipment security.

When it triggers

You’ll receive an alert if the driver’s recent location updates show that they’re far from the expected route.

How you’ll be notified

An email notification is sent to your team whenever a load goes off route. You can manage who receives these alerts and whether they’re enabled.

2. Out of Range Alerting

What it does

Out of Range Alerting warns you when a driver may not arrive at a pickup location on time based on their current location and estimated time of arrival.

Why it matters

• Reduces risk of missed pickups.
• Gives you time to take action before a delay occurs.
• Improves reliability and transparency for your customers.

When it triggers

You’ll be notified if a driver’s estimated arrival time is later than the scheduled pickup time and they’re still far from the pickup point.

How you’ll be notified

You’ll receive an email notification when a load appears to be at risk for a missed pickup. Notifications can be turned on or off, and recipients can be customized.

3. Detention Alerting

What it does

Detention Alerting informs you when a driver has been waiting at a facility for a long period, suggesting a possible detention event.

Why it matters

• Improves visibility into driver wait times.
• Enables proactive communication with shippers about delays or detention costs.
• Helps reduce disputes and improve service quality.

When it triggers

An alert appears if a driver has been stationary within a facility for an extended period (default is around 2.5 hours).

How you’ll be notified

You’ll see a warning in the tracking portal and receive an email alert. These notifications can be customized based on your preferences.

4. Managing Alerts

All alerts can be customized to fit your operational needs. You can:

• Enable or disable specific alerts.
• Adjust distance or time thresholds.
• Choose who receives email notifications

For assistance with setup or customization, please contact your account representative or email our support team support@truckertools.com.