DAT Broker TMS (Keypoint) FAQ | DAT Broker TMS

DAT Broker TMS (Keypoint) FAQ

System Access, Navigation, Software Updates and Support

9 minute to read

1. System Access

How do I log in on a Windows computer?
Log in to Keypoint Anywhere through a web browser (recommended: Google Chrome or Microsoft Edge):
https://login.keypointanywhere.com

How do I log in on a Mac?
Download the Windows App from the Apple App Store and log in using your Keypoint Anywhere credentials.

I’m a new user. How do I get my credentials?
Contact your manager. If your account hasn’t been set up, your manager can request access by emailing keypointsupport@dat.com.

What happens after I click the login icon?
A Remote Desktop file will download.

In Chrome, you can:

What are the “Production” and “Training” options?

Typical Training login:

What credentials do I use in the Windows Security prompt?
Use your Keypoint Anywhere credentials.

What credentials do I use for the DAT Broker TMS login screen?
Use the credentials assigned for that specific database (e.g., Training or Production).

I forgot my login credentials. What should I do?
Contact your manager or system administrator.

Does Keypoint Anywhere work on mobile or Chromebook?

Which browser should I use?
Google Chrome or Microsoft Edge are recommended.

2. Navigation

What’s the fastest way to move between fields?
Use the Tab key. Some actions require tabbing before buttons become active.

Are there keyboard shortcuts?
Yes. Use Alt + underlined letter in menus or buttons.

Examples:

How do I enter dates quickly?

How do I check a checkbox without a mouse?
Tab to it and press the Spacebar.

Can I use multiple monitors?
Yes. Go to:
Options → New Instance
Log in again and drag the new window to another monitor.
This does not use additional licenses.

How can I see how many user licenses we have and who is currently logged in?
Administrators can go to System > Utilities > License Information to view active users, licenses currently in use, and the total number of licenses.

How do I log out?
Go to:
Options → Exit Keypoint

Can I resize windows?
Yes. Click and drag the window edges.

Why does my screen look different from someone else’s?
Fields and layouts may be customized by your administrator.

How do I know which database I’m in?
Check the database name in the window title bar or login screen.

What do these buttons mean?

How do I make screens larger?
Go to:
Options → Screen Sizes → Large
You can also increase display scaling in Windows settings (e.g., 125%).

What menus are used most?

What is the Analysis menu?
Contains reports such as:

How do I save frequently used screens?

  1. Click the menu icon (three lines)

  2. Select Add New Favorite

  3. Find and select the menu item you want to add to your Favorites Menu. You can select “ Add New Favorite…” to add additional screens to your Favorites Menu.

  4. Access it later from your Favorites menu.

Can I reorder columns in grids?
Yes. Click and drag column headers to rearrange them.
Your layout will be saved.

3. Software Updates

Are updates automatic?
No. Updates must be scheduled with Keypoint Support.

To schedule: keypointsupport@dat.com

How often are updates released?
Every 1–2 months.

Are release notes available?
Yes. Contact Keypoint Support to request release notes or tutorials.

How do I check my version?
Go to:
Options → About
For the latest Available version, contact Keypoint Support. To schedule an update, you must have Change Authority on your DAT account.

4. Support

Where do I go for help or “how-to” questions?

What about technical issues (freezing, printing, etc.)?
Contact Keypoint Hardware Support:

What are support hours?

Is there after-hours support?
Yes. Call 800-728-7305 and select the emergency support option.